Customer Service

Customer service hours:

Monday-Friday, 9 AM - 5 PM Eastern time

Return Policy

Due to the custom nature of our products, Twinkling Tees is unable to accept returns or exchanges. Orders which are not personalized or customized (including rhinestone color choices) may be authorized to be returned for store credit if return is initiated within 48 hours of delivery receipt. Personalized and custom orders are not eligible for return or exchange unless an error in personalization was made by Twinkling Tees, in which case we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered.

Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have entered it, including any capitalization and punctuation. Twinkling Tees cannot offer returns or exchanges on personalized products due to typos or other customer input errors.

In the event that a product is found to be defective upon receipt, Twinkling Tees must be notified within 48 hours of delivery. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by Twinkling Tees in personalization, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by Twinkling Tees, the cost of shipping the product to and from Twinkling Tees will be the customer's respsonsibility.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of Twinkling Tees. Returned items not meeting the criteria will be refused and sent back to the original purchaser. This is to protect us from "prom dress" syndrome returns - or returns that are purchased for a special event or photography session and then returned.

Cancellation of Orders Not Yet Shipped

You may cancel your order within 24 hours of placing the order. Most items are custom made to order and after 24 hours, the process of design work has begun. Orders cancelled after the 24 hour period will be processed on a case by case basis.

Items approved for cancellation after the 24 hour period will include one or more of the following charges based on prodcut: return fee of 10% of the item purchase price for Twinkling Tees brand items - after the initial 24 hour hold period, orders begin the manufacturing process, or 15% cancellation fee (for other brands where the artisan must be informed of the cancellation).

Discounts and Price Adjustments

Our retail prices are non-negotiable. We frequently offer special discounts via our Facebook page, and our newsletter; please like us on Facebook and subscribe to our newsletter to receive all the latest updates regarding any special promotions! We are unable to offer discounts on an individual basis in order to keep our pricing fair for all of our valued customers and retailers.

Bulk pricing and group discounts are available for orders of 12 or more of the same rhinestone tee shirt product; please contact us for more information.

Due to the unique custom nature of our products, we are unable to offer price adjustments or apply discount codes after an order has been placed. Please be sure to enter any discount codes at the time of your order.

Shipping

Please be sure to note the availability noted on each product page. This is the time frame from order date to ship date and does not include time in transit.

We offer shipping to addresses within the United States and Canada only. All shipments are made via the US Postal Service, and all shipments to Canada are sent via International Priority Mail or International Express Mail.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based.

At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows us to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the US Postal Service has confirmed that your order has been delivered, Twinkling Tees and our partners are not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Twinkling Tees is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.

Questions?

Should you require additional information or have any questions about our policies, please feel free to contact us anytime via email at info{at}twinklingtees.com.